Service Parts Advisor

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Role Purpose Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams. Key Responsibilities Parts Sales & Customer Support - Greet customers (internal & external) and identify parts requirements accurately - Recommend appropriate parts based on customer or technician needs - Ensure a high level of customer service and satisfaction at all times - Handle inquiries, quotations, and parts availability checks Inventory Management - Monitor stock levels and ensure optimal inventory availability - Identify parts requiring replenishment and initiate reorders - Track lost sales and report gaps for inventory improvement - Maintain accurate records of parts movement and stock Ordering & Coordination - Process parts orders (local and international) as per company procedures - Handle special orders, including prepayments where required - Coordinate closely with Service Advisors and Technicians for parts requirements - Track parts status and ensure timely delivery Systems & Documentation - Use DMS/CRM systems to search part numbers and manage transactions - Ensure accurate documentation of all parts transactions - Monitor bin locations and maintain proper storage standards - Manage warranty or returned parts as per policy Qualifications & Requirements - 3-7 years of experience in automotive parts or aftersales operations - Strong understanding of automotive parts and systems - Experience using ERP/DMS systems Skills & Competencies - Strong customer service and communication skills - High attention to detail and organization - Ability to work in a fast-paced environment - Problem-solving and analytical thinking - Team collaboration and coordination skills Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.